June 6, 2010
I hate writing bad reviews but I have now given this store numerous chances to redeem itself and I just haven't had a good experience. So here is the low-down. If anyone has had a better experience, please comment.
The Safety Superstore has some really good stuff in stock and often at good prices so I was obviously interested in shopping there. However, their customer service at the CONCORD location (the store at Steeles and Dufferin) has been terrible each time that I have been--I can only hope that this is due to some disgruntled employees and that the other stores have better customer service.
My major complaints?
1. Asking for help in locating a product apparently annoys the workers
2. There are things that are hard to reach (too high) and when I asked for help getting the product down I was told "well you are taller than me." then "are you sure you are going to buy it?". I stood there, with my baby in my arms and just stared at the worker in disbelief.
3. The workers are busy chatting or doing their own thing to help a client and don't even seem remotely interested that you are there when you get to the cash to checkout. Again--poor customer service.
So although their products are good, and they have a good variety, the layout of the store is not conducive to shopping with baby and the customer service is poor. Perhaps the online shopping would be a better option.
Labels: BABY STORES--REVIEWS